FAQ
How much is postage?
The price of postage and packing varies from piece to piece and will be visible at checkout.
When will my order arrive?
Thank you for your order! Please allow up to 5 working days from the date of purchase for your order to be shipped. Once it has been dispatched, you’ll receive a shipment confirmation email. If tracking is available for your item, the email will include a tracking number.
What should I do if my item order has arrived damaged?
Oh no! If your order has sustained damage on its journey to your home, please get in touch via the form on the contact page, or send me an email at nikisouthart@gmail.com, and I'll get back to you as soon as possible.
Are you taking commissions?
Yes! If you'd like a custom piece, please visit the contact page - let's chat!
Will certain items ever be restocked?
Some items may be restocked - especially if they’ve been popular! If there’s something you missed out on, feel free to get in touch or keep an eye out by checking the Instagram page for updates.
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If you'd like to return your purchase, please get in touch by emailing contact@charliecrew.com.
Can't find what you're looking for?
For anything else, please visit the contact page!